Frequently Asked Questions
Are your products made locally?
We proudly make all our candles, wax melts, diffusers and room sprays locally and we thank you for supporting small Australian business.
How strong are your fragrances?
We produce products that range in strength from gentle (2) to very strong (5). Browse our fragrances page for an indication of the strength for each fragrance. Most of our best selling candles are in the mid range (3) of strength.
The size of a candle (and its melted wax pool) influences fragrance throw in your home.
Our Medium (33hr) is a single wick + suits smaller rooms
Our Extra Large (70hr) is double wicked + suits medium and larger rooms.
What's in your fragrance products?
We use premium fragrance that adheres to IFRA and RIFM standards so that you can rely on its safety and purity.
All our fragrance products are manufactured in Australia, are phthalate-free and have never been tested on animals.
Our fragrance products use fragrance oil and many are blended with essential oils. These oils are are specifically created for candle and diffuser performance.
Can I recycle my candle jars?
Yes definitely. Re-using them is the most eco-friendly, bring them back to us and we can re-use them to reduce our impact on the environment, or you can place them in your home recycling bin.
Do you have a retail store?
We are an online business and while we don't currently have a showroom, we can facilitate click + collect from our Abbotsford address. We've also got free local delivery for eligible local postcodes and of course courier for further beyond.
Can we pick up an order now?
Most items are available for same day click + collect, however on the odd occasion we may need a day to fulfill an order. If quick turnaround is essential, please call/text/chat Simon on 0408199464 and he'll let you know if what you are looking for is in stock and ready for collection.
How long does delivery take?
Local deliveries (FREE and made by us) usually arrive 1-2 days after ordering. If you need same day please call/text/chat with us.
All other metro and regional deliveries (flat rate $9.95) are made with our 100% carbon-neutral express delivery partners who collect directly from us and then deliver to you. Only very remote deliveries are made with Australia Post, these will take a little longer as they don't collect from us.
Most of the time, we request your courier within 24-48 hours of receiving your order. Delivery is then:
Metro Melbourne is typically 1-2 days after courier pickup.
Metro East Coast is typically 2-4 days after courier pickup.
Metro Perth is typically 5-6 days after courier pickup.
Regional locations vary from 2-7 days, if delivery time is important please call/text/chat and we can give you an indication.
During periods of peak demand, courier times can extend beyond these estimates. Once your order leaves us, we regrettably cannot control the delivery time.
Can I customise the jar/lid/label/fragrance?
Do you still have [insert your favourite] fragrance?
Reach out to us and let us know what you're looking for. Chances are we can make your wish come true. We change fragrances often to keep things interesting and sometimes have enough left of paused lines to make you some more.
Have another question we haven't answered?
Feel free to chat with us!