Frequently Asked Questions

Are your products made locally?
We proudly make all our candles, wax melts, home fragrance and hand + body cleanser at our home-based studio in Richmond, Victoria. We thank you for supporting Australian business.

 

How strong are your fragrances?
We produce products that range in strength from gentle (2) to very strong (5). Browse our fragrances page for an indication of the strength for each fragrance. Most of our best selling candles are in the mid range (3) of strength.

The size of a candle (and its melted wax pool) influences fragrance throw in your home.
Our Medium (33hr) is a single wick + suits smaller rooms
Our Extra Large (70hr) is double wicked + suits medium and larger rooms.

 

Can I recycle my candle jars?

Yes definitely. Re-using them is the most eco-friendly. Bring them back to us and we can re-use them to reduce our impact on the environment, or you can place them in your home recycling bin.

 

Do you have a retail store?
We are an online business with click + collect, and delivery options. Periodically we have run pop-up stalls at local shopping centres. Our next is booked at Victoria Gardens S/C, Richmond from 6DEC-19DEC21.

 

Can we pick up an order now?
Most items are available for same day click + collect, however on the odd occasion we may need a day to fulfill an order. If quick turnaround is essential, please call/text/chat Simon on 0408199464 and he'll let you know if what you are looking for is in stock and ready for collection.

 

How long does delivery take?
Local deliveries (made by us) usually arrive 1-2 days after ordering. If you need same day please call/text/chat with us.
Nearly all other metro and regional deliveries are made with our 100% carbon-neutral express delivery partners who collect directly from us and then deliver to you. Only very remote deliveries are made with Australia Post, these will take a little longer as they don't collect from us.
Most of the time, we request your courier within 24-48 hours of receiving your order. Delivery is then:
Metro Melbourne is typically 1-2 days after courier pickup.
Metro East Coast is typically 2-4 days after courier pickup.
Metro Perth is typically 5-6 days after courier pickup.
Regional locations vary from 2-7 days, if delivery time is important please call/text/chat and we can give you an indication.

During periods of peak demand, courier times can extend beyond these estimates. Once your order leaves us, we regrettably cannot control the delivery time.

 

Can I customise the jar/lid/label/fragrance?
Do you still have [insert your favourite] fragrance?
Reach out to us and let us know what you're looking for. Chances are we can make your wish come true. We change fragrances often to keep things interesting and sometimes have enough left of paused lines to make you some more.

 

Have another question we haven't answered?
Feel free to chat with us!